Contact support and learn more about Pureez
Pureez uses WhatsApp-assisted ordering so a real agent can confirm item availability, delivery, and payment details before you commit.
Ordering
How do I buy an item?
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Ordering
How do I buy an item?
Open the item, choose Order via WhatsApp, and send the prepared message. A Pureez sales agent confirms availability, delivery details, and next steps.
Ordering
Why does Pureez use WhatsApp checkout?
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Ordering
Why does Pureez use WhatsApp checkout?
Most items need quick human confirmation because availability, delivery cost, and handover details can vary by item and location.
Delivery
How long does delivery take?
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Delivery
How long does delivery take?
Delivery times vary depending on the item, seller, and your location. Many items can be arranged within 1-3 business days after a sales agent confirms availability and delivery details.
Delivery
How is delivery handled?
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Delivery
How is delivery handled?
Delivery is arranged after the sales agent confirms the item and your location. The final delivery cost and timing are confirmed in WhatsApp.
Payment
Which payment methods are supported?
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Payment
Which payment methods are supported?
Payment is coordinated with the sales agent in WhatsApp. Pureez is not currently using card, PayPal, or automated M-Pesa checkout on the website.
Selling
How do I sell on Pureez?
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Selling
How do I sell on Pureez?
Use the Sell page to submit item details, then send photos or videos in WhatsApp. Pureez reviews items before listing them.
Orders
Where can I see order updates?
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Orders
Where can I see order updates?
If you are signed in, confirmed WhatsApp orders and activity updates appear in your account profile when the admin updates them.
Orders
Can I change or cancel an order?
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Orders
Can I change or cancel an order?
You can request a change or cancellation before the item is dispatched. Once delivery has started, the sales agent will guide you through the return or resolution process instead.
Orders
How can I track my order?
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Orders
How can I track my order?
Order updates are coordinated by the assigned sales agent on WhatsApp. If your profile has order activity enabled, updates may also appear in your account after admin review.
Account
I cannot access my account. What should I do?
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Account
I cannot access my account. What should I do?
Use the login reset flow if available, or contact support with the email or phone number connected to your account so the team can help verify and restore access.
Product Support
Can I ask about product condition, assembly, or care before buying?
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Product Support
Can I ask about product condition, assembly, or care before buying?
Yes. Open the product page or chat with a sales agent and ask for condition details, extra photos, dimensions, assembly guidance, or care instructions before committing.
Selling
Are there seller fees?
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Selling
Are there seller fees?
Pureez reviews seller submissions before listing. Any applicable seller fee, commission, or listing requirement should be confirmed with the team during seller onboarding.
Selling
How do buyers communicate with sellers?
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Selling
How do buyers communicate with sellers?
Pureez keeps buyer communication assisted through WhatsApp sales agents so availability, delivery, and payment details remain clear and traceable.