Shipping & Returns
Delivery and returns are confirmed through WhatsApp because item size, location, and condition vary across the marketplace.
Delivery Is Confirmed First
A sales agent confirms item availability, your location, delivery cost, and expected timing before the order is finalized.
Inspect Details Carefully
Review photos, descriptions, condition notes, and any defects before confirming purchase, especially for pre-owned items.
Returns Are Case By Case
Contact Pureez within 48 hours if the item is wrong, damaged in transit, or significantly different from its listing.
How To Get Help
- Open WhatsApp support and share your order or item details.
- Attach clear photos if the issue is about condition, damage, or the wrong item.
- Pureez will review the case and confirm the practical next step.